1. Introduction and Definitions
Solvi is an online on-demand service marketplace that connects customers seeking services (“Customer”) with providers offering services on an hourly basis (“Service Provider”). The Solvi platform (“Platform”) is intended for users aged 18 and over. These Terms of Use (“Terms”) govern the conditions for the use of the Platform, including Solvi’s website and mobile application. All users who use or register on the Platform (“User”) agree to be bound by these Terms. Please read these Terms carefully before using the Platform. Your use of the Platform signifies that you have read and accepted these Terms.
In these Terms, “Solvi” or “we” refers to [Solvi Oy] (or your company's full legal name), which operates the Platform. “User” encompasses both Customer and Service Provider roles. “Service” refers to any hourly-based service requested or offered through the Platform. Solvi acts solely as an intermediary for services offered via the Platform; it is not a party to the service agreement concluded between the Customer and the Service Provider. This matter and other important provisions are detailed below.
Solvi may update these Terms from time to time. Significant changes to the Terms will be announced by posting on the Platform or by notifying your registered email address. Your continued use of the Platform following notification of changes signifies your acceptance of the updated terms.
2. Use of the Platform and Account Creation
● Registration Process: To benefit from the services on the Platform or to offer services, you must first create a user account. Separate account types may exist for Customers and Service Providers; you must select the appropriate one during registration. You must provide complete and accurate information requested during registration, such as name, surname, email, and phone number. Providing misleading, incorrect, or outdated information may result in the suspension or termination of your account.
● Age Limit: By registering on the Platform, you declare that you are 18 years of age or older. The use of the Platform by persons under 18 years of age is prohibited. Solvi may request age verification when necessary.
● Account Security: You will set a password for your account. Maintaining the confidentiality of your password is your responsibility. You are deemed responsible for all activities that occur under your account. If you become aware of any unauthorized use of your password or account, you must notify us immediately.
● Single Account and Proper Use: Each User may create only one account for themselves and may not transfer or allow another person to use their account. Opening an account in someone else’s name or creating a fake profile is prohibited. When choosing a username, you may not use expressions that are obscene, offensive, or infringe upon a third party’s trademark/rights.
● Account Suspension and Termination: Solvi may, for various reasons including but not limited to violation of these Terms, temporarily suspend or permanently terminate your user account at its sole discretion, with or without prior notice. Furthermore, accounts that are inactive for an extended period or cannot be verified may be closed. A User may request the closure of their account at any time by sending an email to support@solvi.fi. In the event of account closure, rights and obligations related to transactions that have occurred up to that point (such as amounts due) shall remain in effect.
3. Parties and Role of the Platform
● Intermediary Service: Solvi provides a digital platform that connects Customers with Service Providers. The Platform is an intermediary between the Customer and the Service Provider, and the service itself is not provided by Solvi. A direct service agreement is formed between the Customer and the Service Provider for the purchase and sale of a service; the parties to this agreement are the respective Service Provider and Customer. Solvi is not a party to this relationship.
● No Employment Relationship: These Terms shall in no way create a partnership, agency, dealership, or employer-employee relationship between Solvi and the Service Provider. The Service Provider offers services as an independent contractor in their own name and for their own account; they are not under the instruction or control of Solvi. Service Providers assume their own legal, financial, and tax responsibilities (See Section 4).
● Formation of Contract: When a Customer creates a service request via the Platform or purchases a service from a Service Provider’s profile, a separate service agreement is concluded between the Customer and the respective Service Provider. The terms of this agreement are determined by the details specified by the Customer during the request and the offer/acceptance provided by the Service Provider. Solvi solely brings the parties together and provides the technical infrastructure.
● Platform Functionality: While Solvi aims for the Platform to be continuously accessible and to function properly, it does not guarantee that the Platform will operate error-free or without interruption. Access to the service may be temporarily interrupted due to maintenance, updates, technical malfunctions, or similar reasons. Solvi will endeavor to announce planned interruptions by prior notice in reasonable circumstances.
● Disclaimer of Liability: Solvi makes no warranties regarding the quality, safety, accuracy, or legality of the services listed or offered on the Platform. Solvi is not responsible for any damage, loss, delay, defect, or dispute arising from interactions between Customers and Service Providers, or from the performance or non-performance of the service. Solvi only provides the payment infrastructure and communication tool (See Section 6) but does not control the actual performance of the service.
4. Service Provider Obligations
● Accurate Information and Compliance: As a Service Provider, upon registering on the Platform, you must provide accurate and current information pertaining to your business or person. You may be required to provide a valid tax identification number (and business registration information if legally required). You represent that you possess all necessary permits, licenses, and documents required for service provision. For example, if you offer a professional service, it is your responsibility to meet the relevant legal requirements (professional competence, insurance, etc.).
● Profile and Service Information: You must accurately represent yourself and the services you offer in your profile on the Platform. Information such as service descriptions, pricing, and conditions must comply with laws and ethical rules. Providing misleading information is prohibited. The Service Provider must determine service prices inclusive of VAT (unless otherwise stated, all prices are assumed to include tax).
● Content Rules: Any content you upload to the Platform (profile information, service descriptions, photos/videos, etc.) must not infringe upon the intellectual property rights or other rights of third parties; nor may it contain illegal, inappropriate, offensive, hate speech, or obscene content. Solvi may, at its sole discretion, remove such inappropriate content without notice and, if necessary, suspend or terminate the Service Provider’s account.
● Service Quality and Performance: You are obligated to fully perform a service agreed upon with a Customer in accordance with the agreed date, time, and conditions. The Service Provider must perform the service with professional diligence and in accordance with the principle of good faith. You must clarify in advance matters concerning materials or equipment required for the job requested by the Customer (e.g., who will provide cleaning supplies).
● Cancellation and Changes: Arbitrarily canceling a confirmed reservation or unilaterally changing the agreed-upon terms subsequently may undermine Platform trust. If you are unable to perform the service due to a compelling reason (e.g., illness, emergency), you must cancel it using the cancellation feature on the Platform a reasonable time before the service start time and notify the Customer. Detailed cancellation conditions are specified in Section 6.
● Tax and Legal Obligations: The Service Provider is responsible for declaring and paying taxes on earnings obtained through the Platform in accordance with applicable tax legislation. Solvi is not responsible for the tax or insurance obligations of Service Providers. Compliance with the directives of Finnish tax authorities is the Service Provider's responsibility. If necessary, Solvi may request information from the Service Provider to confirm tax registration or prepayment registration status.
● Insurance: It is recommended that Service Providers obtain professional liability insurance for their activities. Solvi may request insurance information (policy details, etc.) during registration or thereafter. In the event of such a request, the Service Provider is obligated to provide relevant information such as the insurance company and policy number, and to ensure the accuracy of this information. Solvi reserves the right to verify the provided insurance information.
● Transaction and Communication: The terms of the agreement made with the Customer via the Platform must be adhered to. The Service Provider must respond to reasonable communication requests from the Customer and share additional information using the messaging feature on the Platform when necessary. Messaging on the Platform may be used for information supplementary to the parties' agreement but cannot be used to unilaterally change fundamental conditions such as price or date.
● Reputation and Evaluation: After the service is completed, the Service Provider may rate the Customer on the Platform and, if desired, leave a short comment. Similarly, the Customer may evaluate the Service Provider. The honest use of this evaluation system is important for both your reputation and that of the Platform. The Service Provider should strive to improve service quality by learning from negative reviews received.
● Indemnification: The Service Provider agrees to indemnify and hold Solvi harmless from and against any and all damages, claims, troubles, or expenses that Solvi may incur due to the Service Provider's violation of these Terms, misuse of the Platform, or any negligence, fault, or legal violation related to the service provided. In particular, customer complaints or third-party claims that may arise regarding the quality, safety, legal compliance, etc., of the service provided by the Service Provider are entirely the responsibility of the Service Provider.
5. Customer Obligations
● Service Request and Information Provision: When creating a service request via the Platform, the Customer must provide the requested information accurately and completely. For example, full and accurate information must be provided regarding the type and scope of the service to be received, the preferred date/time, and the address or location where the service will be performed. This information is necessary for Service Providers to make an accurate offer and plan the service correctly. Incorrect or incomplete information may cause service disruptions or additional charges.
● Reservation and Payment: When a Customer confirms a Service Provider's offer or purchases a listed service, the Customer agrees to pay the specified fee. Payment is collected upfront via the secure infrastructure provided on the Platform (e.g., credit card, debit card, or other payment methods). The Customer must provide a valid payment method and ensure sufficient balance/limit during the payment process. A reservation is not considered confirmed until payment is received.
● Service Preparation and Access: The Customer must provide the necessary environment and access for the agreed-upon service to be performed. If the service is to be provided at a specific address, the Customer must be present at that address at the agreed start time or make arrangements for the Service Provider to enter (e.g., leaving a key, sharing a door code). If the Service Provider cannot start work within 15 minutes due to the Customer (e.g., cannot find anyone or obtain necessary access), this situation may be considered as the Customer waiving the service (withdrawal), and the Customer may not receive a refund.
● Conduct During Service: The Customer must maintain a respectful and honest attitude towards the Service Provider during the service. The Customer must take reasonable precautions for the safe execution of the service, such as keeping pets under control and ensuring the work area is free of hazards. The Customer must refrain from behaviors that would hinder or complicate the Service Provider's work.
● Evaluation and Feedback: After the service is completed, the Customer is encouraged to provide feedback to the Service Provider with a rating and comment via the Platform. These evaluations are a guide for other users. The Customer must be honest and objective when making an evaluation.
● In Case of Problems and Complaints: If the Customer is not satisfied with the service received or if the service was not performed as required, the Customer should first inform the Service Provider within 24 hours after service completion using the messaging channel on the Platform. The Customer can submit the complaint subject and justification to the Service Provider in writing and request a solution. The Service Provider and Customer can agree on a compensation method among themselves (such as re-performance of the service or a partial refund). If the parties cannot reach an agreement, the Customer's legal rights are reserved (See Section 13). In particular, Customers who are consumers have the right to apply to the Finnish Consumer Advisory Service or the Consumer Disputes Board.
● Compliance with Platform Rules: The Customer agrees to use the Platform solely for legitimate service purchases. Requesting illegal products/services, spamming, sharing inappropriate content, or engaging in other behaviors that disturb other users via the Platform is prohibited. The Customer must not attempt to circumvent the system or cause Solvi to lose commission/fees by making arrangements with the Service Provider outside the Platform. If such a situation is detected, Solvi reserves the right to terminate the relevant account.
● Indemnification Obligation: The Customer agrees to indemnify Solvi for any direct or indirect damages Solvi may incur due to the Customer's violation of these Terms, unlawful acts, or misuse of the Platform, and to hold Solvi harmless from such claims. For example, if a third party suffers damage due to incorrect information provided by the Customer, or if a claim is directed at Solvi due to the Customer's actions, the Customer is liable to cover Solvi's expenses and damages.
6. Reservation, Payment, and Cancellation Conditions
● Service Request and Offers: When a Customer creates a service request via the Platform, eligible Service Providers can see this request and submit counter-offers. Alternatively, the Customer can directly select a listed service and proceed to the payment step. When the Customer evaluates the offers received and confirms a suitable one, an agreement for that service is established. At the moment of confirmation, payment is collected from the Customer, and a binding reservation is created for the parties.
● Payment Transactions: All payments on the Platform are made using the infrastructure of a reliable third-party payment provider, such as Stripe. Your credit card or debit card information is processed and stored directly by the payment provider, not by the Platform. Solvi does not see or store your card information, except for the payment provider. During the payment process, the payment provider's own terms of use and privacy policy may also apply; you are advised to review these terms. All service fees are collected inclusive of VAT; unless otherwise stated, prices include tax.
● Commissions and Service Fees: Solvi may charge a service fee/commission from the Service Provider for successful transactions conducted through the Platform. This fee is automatically deducted from the Service Provider's earnings on the Platform. Commission rates and structure are communicated to the Service Provider during registration or before a reservation. If Solvi changes commission rates, it will announce this পরিবর্তন.
● Payment Transfer (For Service Provider): The service fee paid by the Customer is held in an escrow account until the service is completed. When the Service Provider completes the service, they confirm the job completion via the Platform. The Customer can also confirm service completion (or is deemed to have implicitly confirmed by not objecting within 24 hours). Following this confirmation, Solvi pays the relevant service fee (after deducting applicable commissions) to the Service Provider's registered bank account. Payments are generally made collectively at specific intervals (e.g., once a month or another specified period). The payment schedule and thresholds are communicated to Service Providers. Solvi provides Service Providers with a statement/invoice for payments made.
● Cancellation Conditions (Service Provider): The Service Provider should not cancel a confirmed reservation unless there is a compelling reason. If the Service Provider cancels a reservation before starting the service, the payment received is fully refunded to the Customer. In such a case, Solvi may charge a cancellation fee from the Service Provider. Repeated cancellations may lead to the suspension of the Service Provider's account.
● Cancellation Conditions (Customer – Before Service Confirmation): If the Customer has not yet confirmed a Service Provider's offer, they can cancel their created service request at any time. No fee is applicable in this case. Furthermore, if the Customer's request is not matched with an offer within a certain period, the request may automatically expire.
● Right of Withdrawal (Customer – After Confirmation): If the Customer is a consumer, we remind them of their right to withdraw from the contract within 14 days. However, as services obtained via the Platform are generally performed in a shorter period at the Customer's request, the Customer acknowledges that they request the immediate commencement of the service and may lose their right of withdrawal once the service is fully performed. Specifically, if the performance of a confirmed service is to begin before the expiry of the 14-day legal period, the Customer may be deemed to have waived their right of withdrawal by confirming the commencement of the service (in accordance with the Finnish Consumer Protection Act and EU directives).
● Cancellation Conditions (Customer – After Service Confirmation): The Customer may cancel a confirmed reservation under the following conditions:
○ If the cancellation is made more than 24 hours before the scheduled start time of the service: The full amount paid will be unconditionally refunded to the Customer.
○ If the cancellation is made less than 24 hours before the scheduled start time of the service: No refund will be issued. This rule is established considering that the Service Provider has arranged their schedule and the difficulty of scheduling another service on short notice.
○ In cases of force majeure (e.g., serious illness, documentable emergencies), Solvi may, at its sole discretion, make a different assessment from the above refund policies and provide a concession to the Customer.
● Refund Process: Refunds due to cancellation will be processed through the original payment method used for the transaction. The reflection of the refund in your account may take several business days, depending on your bank's processes. Solvi will issue the refund instruction as quickly as possible but is not responsible for delays caused by the banking system.
● Communication and Resolution via Platform: In situations such as cancellation or date changes, parties should first attempt to reach an agreement using Platform messaging. For example, if agreeable to both parties, they can discuss rescheduling the service or partial compensation. If the parties agree, Solvi may provide the necessary technical support (e.g., extending the escrow period for payment, updating the reservation to a new date, etc.).
● Multiple Cancellations and Misuse: Repeated or malicious cancellation of numerous reservations by a Customer or Service Provider is considered misuse of the Platform. Solvi reserves the right to suspend or terminate the relevant account in such cases. Such measures are taken to protect the experience of other users and ensure the reliability of the system.
● Billing and Documents: The receipt/invoice for the service purchase between the Service Provider and the Customer, if legally required, is provided to the Customer by the Service Provider. The Service Provider authorizes Solvi to issue an electronic receipt/invoice to the Customer on behalf of the Service Provider for transactions conducted via the Platform. Solvi may transmit e-invoices/e-receipts to customers on behalf of the Service Provider in accordance with VAT Law. These documents serve as a legal record of the transaction.
● User-Assisted Solutions: In disputes that cannot be resolved between the Customer and the Service Provider (e.g., service quality disagreements), users can contact Solvi for support. Although Solvi is not an official arbitration body, it may play a conciliatory role between the parties in good faith or direct them to the relevant legal authorities. For consumer users, arbitration boards and legal remedies are reserved (See Section 13).
7. Prohibited and Unauthorized Use
● Activities Contrary to Legislation: You are prohibited from conducting any illegal activity through the Platform. This includes, but is not limited to, requesting/offering illegal products or services, money laundering, fraud, copyright infringement, hate speech, illegal sharing, and any other content and actions contrary to law, all ofwhich are strictly prohibited.
● Misuse of the Platform: You shall not engage in actions that would damage the infrastructure or functions of the Platform, impose an excessive load, reverse engineer, or attempt to bypass security measures. You may not extract data from the Platform using automated bots, scrapers, or similar methods without Solvi's prior written consent.
● Cookie and Data Breaches: The Platform uses cookies and similar technologies to improve user experience (see Solvi Cookie Preferences Policy for details). Attempts to disrupt these systems or interfere with them without authorization (e.g., misusing cookies, exploiting system vulnerabilities) are prohibited.
● Content and Messaging: You shall not use the messaging or content areas on the Platform to send spam, advertise (outside the purposes of the Platform), insult other users, or transmit threatening or harassing messages. In cases of inappropriate language, providing misleading information, or disturbing other users, Solvi may take necessary measures (such as deleting content, suspending accounts).
● Offline Agreement (Off-Platform Payment): Users must not attempt to make payments or agreements outside the Platform with other users they have met through the Platform. This is prohibited as it will be considered an attempt to circumvent Solvi's commission/fee structure. If such a situation is detected, the relevant Customer and/or Service Provider accounts may be terminated, and Solvi reserves the right to claim reasonable compensation for damages incurred from this situation or to resort to other legal remedies.
● Intellectual Property Infringement: You shall not copy, distribute, or publicly present any material on the Platform (including content belonging to other users) without the permission of the rights holder. Details regarding intellectual property are addressed in Section 9.
● Multiple Accounts and Fake Evaluations: Each natural person or business must use a single account in their own name. Behaviors such as creating multiple accounts to cheat the system, making fake reservations or fake positive reviews for oneself, or giving intentionally negative reviews to competing service providers are strictly prohibited. Solvi reserves the right to close all relevant accounts upon such findings.
● Sanctions: If you commit any of the prohibited acts listed above, you will be deemed to have violated these Terms. In case of violation, Solvi may take actions such as suspending your account, deleting your content, or banning you from the Platform. If necessary, information may be provided to law enforcement and legal authorities for illegal activities. Furthermore, Solvi's legal rights for compensation for material/moral damages incurred are reserved.
8. Limitations of Liability
● Liability Regarding Service Quality: Solvi does not guarantee the quality, accuracy, or suitability of the services provided by Service Providers. All responsibility related to the performance of the service belongs to the Service Provider; the Customer is also obliged to fulfill their due diligence obligations. In disputes between the Customer and the Service Provider, Solvi may only play a facilitative role, but the ultimate responsibility lies with the parties.
● Limits of Financial Liability: To the maximum extent permitted by applicable law, Solvi and its partners shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Platform orservice agreements. This includes, but is not limited to, loss of profit, loss of reputation, loss of data, or unexpected expenses, all of which are excluded from liability. Solvi's total direct liability to you shall, in any event, be limited to the amount paid for the relevant service (or the minimum liability amount mandated by law). However, this limitation of liability may not apply to damages arising from Solvi's intentional misconduct or gross negligence, as in such cases, the mandatory provisions of the legislation shall apply.
● Platform Accessibility: While Solvi aims for the Platform to be secure, error-free, and uninterrupted, it cannot guarantee this 100% due to the nature of internet and technology infrastructure. The Platform may occasionally be unavailable due to maintenance work, technical malfunctions, or force majeure events. Solvi is not responsible for interruptions beyond its reasonable control but will endeavor to resolve issues quickly.
● Third-Party Links and Content: The Platform may contain links to third-party websites or services (e.g., payment provider pages, map services, external informational links, etc.). The content or practices of these third-party sites are not under Solvi's control, and Solvi accepts no responsibility for the content, privacy policies, or practices of these external sites. When using such links or integrating third-party services, ensure you also read the terms and policies of the relevant third party.
● Data Loss and Unauthorized Access: Solvi takes care to ensure the security of information hosted on its systems (see Privacy Policy for details). However, no internet platform can be guaranteed to be 100% secure. In the event of cyber-attacks, unauthorized access, or data loss, Solvi assumes responsibility within foreseeable limits and takes necessary steps to rectify the situation, but cannot be expected to compensate for all damages that may arise from malicious attacks. Users are also responsible for ensuring their own device and account security.
● Your Statutory Rights: These limitations of liability do not restrict the inalienable statutory rights of consumer users. Rights arising from Finnish consumer protection legislation (such as claiming compensation in case of defective service) are reserved and also apply under these Terms. No provision in these Terms is intended to eliminate the mandatory legal rights you possess based on your party status.
9. Intellectual Property and Content Use
● Solvi’s Rights: All rights, title, and interest in and to the Platform and its content belong to Solvi and/or its licensors. The software, design, logo, trademark, slogan, and all components related to the operation of the Platform are protected by national and international copyright, trademark, and other intellectual property laws. The Solvi name and logo may be registered trademarks; you may not use this trademark and logo for any commercial purpose without Solvi's prior written consent.
● License to Use: Solvi grants the User a limited, non-transferable, non-sublicensable, revocable license to use the Platform for personal or business purposes (always within the framework of these Terms). This license does not grant the right to copy, modify, distribute, or create derivative works from the Platform's source code. You may not reproduce or publicly communicate any part of the Platform without authorization.
● User Content: Content created by Users, such as Service Providers' profile information, service descriptions, photos, videos, and Customers' reviews, belongs to the user who uploaded the respective content. However, by uploading or submitting content to the Platform, you grant Solvi a worldwide, royalty-free, sublicensable, and transferable right to use this content for the operation, promotion, and marketing of the Platform. This license includes our right to display, reproduce, and, if necessary, adapt your content in different formats on the Platform. For example, a photo from a Service Provider's profile may be used on Solvi's social media accounts to promote the platform. In such uses, attribution will be made to the owner of the relevant content where possible.
● Content Responsibility: The respective user is responsible for the accuracy and legality of the content provided by users. Solvi is not obligated to continuously monitor user content but will conduct necessary reviews upon receiving complaints or infringement notifications and will remove content if deemed appropriate.
● Infringement Notification: If you believe that content uploaded by a user infringes your copyright or other rights, please send a written notification regarding the matter to support@solvi.fi. In your notification, include the URL/location of the content subject to the infringement claim and necessary details explaining the basis of your right. Solvi may, if deemed appropriate, remove the relevant content from the Platform and request a defense from the person who uploaded the content. Persons who unjustly send infringement notifications may be responsible for damages and expenses arising from their false statements.
● Third-Party Intellectual Property Rights: Some of the content on the Platform may belong to third parties (e.g., payment integration logos, map data, etc.). Such materials are the property of the respective third parties and may be subject to their own licenses. Users agree not to use content on the Platform in a way that infringes the intellectual property rights of third parties.
10. Privacy and Data Protection
● Processing of Personal Data: Solvi values the privacy of its users' personal data. Personal data you provide when using the Platform (e.g., name, contact information, payment information, location, and service information) is processed in accordance with our Privacy Policy. The Privacy Policy details what data we collect, how we use it, with which third parties we share it, and the rights of data subjects. By using or registering on the Platform, you consent to the processing of your personal data within the framework of the Privacy Policy.
● Explicit Consent and Communication Preferences: We may request your explicit consent for some data processing activities. For example, if you wish to receive marketing communications (newsletters, campaign announcements), you will be asked to give explicit consent for this during registration or in your profile settings. You can update these preferences or opt out of marketing communications at any time. Details are provided in the Privacy Policy.
● Cookies and Tracking Technologies: Solvi uses cookies and similar technologies on the Platform to improve user experience, analyze traffic, and provide personalized services. Necessary cookies are mandatory for the Platform's operation and are always active. Optional cookies, such as analytical and marketing cookies, are placed on your device only with your explicit consent (see Solvi Cookie Preferences Policy for details). You will receive a notification asking for your cookie preferences upon your first visit to the Platform. You can change your cookie settings at any time.
● Third-Party Services: Solvi uses certain third-party services as part of its services, such as Stripe for payment processing and Google Analytics for analytical purposes. These services have their own privacy policies, and your personal data is shared with these services solely for the purpose of performing the relevant task. Stripe accesses necessary parts of your payment information to process payments; Google Analytics collects your usage data through cookies. Solvi makes necessary agreements for these third parties to protect your data but is not responsible for their independent practices (see Privacy Policy and relevant third-party policies for details).
● Commitment to Privacy: Solvi processes user data within the framework of legal requirements and user consents. It endeavors to ensure data security by taking technical and administrative measures in accordance with the applicable GDPR (General Data Protection Regulation) and Finnish data protection legislation. Users have the rights specified in our Privacy Policy (access, rectification, erasure, etc.) and can contact us to exercise these rights.
● Access to Privacy Policy: Our Privacy Policy is accessible in the footer section of the Platform and during registration processes. If you have any questions or requests, you can contact us through the communication channels specified in the Privacy Policy.
11. Term and Termination of the Agreement
● Effectiveness: These Terms become effective as soon as the user starts using the Platform and remain valid as long as their account is active. These Terms shall remain in effect unless replaced by a new version or the account is closed.
● Termination by User: The User may terminate this agreement at any time by closing their account. If you wish to close your account, you can use the account deletion feature on the Platform or submit your request to support@solvi.fi. Your account deletion request will be processed as soon as possible. Closing your account does not nullify previously confirmed and processed reservations or accrued obligations; in such cases, the completion of the relevant service or appropriate cancellation and finalization of payment transactions are required.
● Termination or Suspension by Solvi: Solvi may temporarily suspend or permanently terminate a user's account if the user violates these Terms, engages in illegal or harmful activities, receives repeated complaints from other users, or jeopardizes the integrity of the Platform. In cases of severe violation, termination may occur immediately and without notice. In milder cases, the user may be given notice and a reasonable time to remedy the violation. Solvi may also terminate the agreement by notifying all users if, due to its own business decision, it discontinues a specific service or closes the Platform.
● Status After Termination: After your account is closed or the agreement is terminated, your access to the Platform will be stopped. Your personal data will be deleted or anonymized in accordance with the Privacy Policy (subject to legal retention requirements). If you have any violations or liabilities arising from your use of the Platform up to the termination date, termination does not nullify them. For example, if there is a dispute or payment conflict related to a service that occurred before termination, Solvi may continue to carry out necessary actions (such as the refund process, notification to official authorities) even after termination.
● Assignment of the Agreement by Parties: The User may not assign their rights and obligations arising from this agreement to a third party without Solvi's prior written consent. Solvi, however, may assign this agreement and its related rights to another entity (e.g., in cases of business transfer, merger, or asset sale); in such an event, users will be informed in advance.
12. Amendments and Notifications
● Amendments to Terms: Solvi has the right to unilaterally amend these Terms of Use. In such a case, the updated Terms will be published on the Platform and/or notified to users via email. Amendments become effective on the date they are announced. The User's continued use of the Platform after the amendments signifies their acceptance of the new terms. If the user does not accept the amendments, they have the right to close their account and not use the Platform.
● Notification Methods: All notifications to be made to users under these Terms may be carried out through announcements on the Platform, by sending an email to the email address specified by the user in their account profile, or via mobile application notifications. The User is responsible for ensuring their contact information is current and accurate. Notifications sent to the email address in Solvi's records are deemed received 24 hours after they are sent.
● Correspondence and Notice Address: Notifications from users to Solvi should preferably be made in writing to the email address support@solvi.fi. Apart from electronic communication, official correspondence may be sent by post to Solvi's registered business address. Solvi's current address and contact information are available in the Privacy Policy and the "Contact" section of the Platform website.
13. Applicable Law and Dispute Resolution
● Finnish Law Without Regard to Conflict of Laws: These Terms of Use and all disputes arising from the application of these Terms shall be subject to Finnish law, without regard to conflict of laws provisions. Although the Platform may be used in an international environment, all users accept that Finnish law will apply, except for mandatory rights that users may have as consumers.
● Good Faith Negotiation: Solvi and users shall endeavor to resolve any disputes that may arise primarily through amicable negotiation. In the event of any disagreement, parties may invite the other party to negotiate the issue by written notice.
● Consumer Disputes: If the User is a consumer and the issue cannot be resolved through negotiation, the user may seek advice from the Finnish Consumer Advisory Service (Tüketajaneuvonta) and, if necessary, bring their complaint before the Consumer Disputes Board (Kuluttajariitalautakunta). This board is an authority that provides advisory decisions in disputes between consumers and service providers (here, the Service Provider or Solvi itself). Additionally, consumers may use the European Union online dispute resolution platform.
● Competent Court: For non-consumer users (e.g., businesses), the competent court for disputes arising from this agreement shall be the courts of Helsinki, Finland. For consumer users, their right to file a lawsuit in the competent court of their place of residence is reserved. Consumers residing in Finland may apply to their local court or the relevant consumer court in Helsinki.
● Other Dispute Resolution Methods: Parties may, by mutual agreement, decide to resort to alternative dispute resolution methods such as mediation or arbitration. For example, some disputes under these Terms may, with the consent of both parties, be resolved by single-arbitrator arbitration according to the rules of the Arbitration Institute of the Finland Chamber of Commerce. However, for consumer users, resorting to arbitration is legally possible only when a dispute arises and with the consumer's consent.
● Statute of Limitations for Legal Action: To the extent permitted by applicable law, claims arising from these Terms must be asserted within one (1) year from the occurrence of the event giving rise to the claim. Otherwise, you may face a statute of limitations or preclusion defense (statutory limitation periods for consumer rights claims are reserved).
14. Contact and Company Information
You may contact us for your questions, notifications, or support requests. Our current contact information is available on the “Contact” page on the Platform.
Solvi Oy (Your Company's Full Legal Name Here) Business ID: [Your Company's Business ID] Address: [Your Company's Full Address, Postal Code, City, Country] Email: support@solvi.fi Phone: [Your Company's Phone Number (optional, customer service hours may be specified)]
Solvi wishes all users a successful and secure service experience. Thank you for reading these Terms of Use. By using our Platform, you accept our terms, privacy policy, and cookie policy. If you do not understand any condition or have questions, please do not hesitate to contact us.
