Last updated: 19 October 2025
Company: Solviapp Oy
Business ID (Y-tunnus): 3562379-3
Address: Castréninkatu 20 B 29, 00530 Helsinki, Finland
Phone: +358 45 164 1428
Email: support@solvi.fi
Legal Jurisdiction: Republic of Finland / European Union
1. Introduction
These Terms of Use (“Terms”) govern your access to and use of the Solvi mobile application, website, and related services (collectively, the “Platform”).
By using the Platform or creating an account, you agree to comply with these Terms, our Privacy Policy, and all applicable laws.
If you do not agree, you may not use the Platform.
2. Definitions
“Solvi,” “company,” “we,” “our,” “us” means Solviapp Oy, the legal owner and operator of the Platform.
“User” means any person using the Platform, including Customers (requesting services) and Providers (offering services).
“Services” means professional or household services offered by independent Providers via the Platform.
“Agreement” means these Terms together with the Privacy Policy and any other guidelines issued by Solviapp Oy.
3. Nature of the Platform
3.1 Solvi is a digital marketplace connecting Customers with independent Providers.
3.2 Solviapp Oy is not a party to any contract between Customers and Providers and assumes no liability for the quality, safety, timing, legality, or other aspects of the services rendered.
3.3 Providers operate as independent contractors, not as employees or agents of Solviapp Oy.
3.4 Provider Acknowledgement: By using the Platform as a Provider, you explicitly acknowledge that you:
• are an independent business, responsible for your own tools and materials;
• have the sole discretion to accept or decline service requests and set your own schedule;
• are responsible for all tax, social security, and legal obligations arising from your activities on the Platform.
3.5 Nothing in these Terms creates an employment, partnership, or joint venture relationship between Providers and Solviapp Oy.
4. Account Registration and Age Requirement
Users must register with accurate information and keep their credentials confidential.
Solviapp Oy may suspend or terminate accounts for fraud, abuse, or violation of these Terms.
4.1 Age Requirement
The Platform is intended for individuals aged 18 and above.
By registering or using Solvi, you confirm that you are at least 18 years old and have full legal capacity to enter into binding agreements under Finnish law.
Solviapp Oy does not knowingly allow minors to create accounts or book services.
If a minor is found to have used the Platform, the related account may be suspended or deleted immediately.
5. Bookings and Payments
5.1 All payments are processed through Solvi’s secure payment system (Stripe Connect or equivalent).
5.2 Providers receive payouts twice a month (on the 13th and 28th) after customer approval and standard processing time.
5.3 Customers authorize Solviapp Oy to temporarily hold payments until the service is confirmed as completed.
5.4 In case of a dispute, Solviapp Oy will mediate in good faith, without being legally obliged to make binding determinations.
This does not limit any statutory rights under the Finnish Consumer Protection Act (Kuluttajansuojalaki) or access to the Consumer Disputes Board (Kuluttajariitalautakunta) or courts.
6. Cancellations and Refunds
Cancellations within the provider’s stated window may qualify for a refund.
After the service has started or been completed, refunds are not guaranteed.
Solviapp Oy reserves the right to determine refund eligibility at its sole discretion, in accordance with applicable consumer laws.
7. Provider Responsibilities
Providers must:
Perform services in a professional, workmanlike, and lawful manner.
Hold all licenses, permits, and insurance required by Finnish law.
Comply with all tax, labor, and consumer laws.
Comply with occupational safety requirements under Finnish law (Työturvallisuuslaki 738/2002).
Acknowledge that Solviapp Oy does not independently verify credentials and that providing accurate documentation is the Provider’s responsibility.
Failure to meet these standards may result in removal from the Platform or legal action.
8. Customer Responsibilities
Customers must provide accurate details, ensure a safe environment, and treat Providers respectfully.
Illegal, unsafe, or abusive behavior may lead to suspension or ban.
9. User Content and Prohibited Conduct
Users may post reviews and profiles; by doing so, they grant Solviapp Oy a non-exclusive worldwide license to use them on the Platform.
Prohibited Conduct includes attempting off-platform payments, unlawful acts, harassment, false information, or malicious interference.
10. Fees and Taxes
Solviapp Oy charges a service fee or commission for each booking made through the Platform.
The applicable commission rate and payout details are communicated separately in the Provider Agreement or within the Provider Dashboard.
All fees include Finnish VAT (25%) unless otherwise stated.
Providers are responsible for their own tax and social security payments.
11. Disclaimers and Liability
11.1 The Platform is provided “as is” and “as available.”
Solviapp Oy does not guarantee uninterrupted or error-free operation of the Platform or the availability of any Provider or Service.
11.2 To the maximum extent permitted by law:
Solviapp Oy is not liable for indirect, incidental, special, or consequential damages.
Solviapp Oy’s total liability for any claim is limited to the service fee paid for that transaction, except in cases of gross negligence (törkeä tuottamus) or willful misconduct (tahallisuus).
Nothing here limits liability for personal injury or death caused by negligence or other non-excludable liabilities.
Users acknowledge that Solviapp Oy is not responsible for the acts or omissions of any User.
12. Indemnification
You agree to indemnify and hold harmless Solviapp Oy, its directors, officers, and employees from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms or third-party rights.
13. Intellectual Property
All Platform content (design, text, logos, software) is owned by Solviapp Oy or its licensors and protected by EU and Finnish law.
Copying or reproducing any part without written consent is prohibited.
14. Data Protection
Solviapp Oy acts as a data controller under Article 4(7) of the EU General Data Protection Regulation (EU 2016/679) and complies with the Finnish Data Protection Act.
See our Privacy Policy at www.solvi.fi/privacy.
15. Termination
Solviapp Oy may suspend or terminate accounts for conduct that violates these Terms or harms the Platform.
Termination does not limit Solviapp Oy’s right to seek damages or other remedies.
16. Governing Law and Disputes
16.1 These Terms are governed by the laws of Finland.
16.2 Disputes will first be resolved amicably; if unresolved, they will be settled exclusively by the District Court of Helsinki (Helsingin käräjäoikeus).
16.3 EU consumers retain mandatory consumer protection rights and may bring claims in their country of residence.
16.4 The European Commission provides an Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
17. Modifications
Solviapp Oy may amend these Terms at any time.
If changes materially affect your rights, Solviapp Oy will provide at least 14 days’ notice via email, in-app message, or push notification before the new Terms take effect.
Continued use constitutes acceptance of the updated Terms.
18. Severability
If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
19. Contact
Solviapp Oy
Castréninkatu 20 B 29
00530 Helsinki, Finland
support@solvi.fi +358 45 164 1428
Business ID 3562379-3
20. Final Provision
By using Solvi, you confirm that you have read, understood, and agree to these Terms of Use.
You acknowledge that Solviapp Oy acts in good faith as a neutral technology platform provider and cannot be held liable for third-party misconduct or circumstances beyond its reasonable control.
