Last updated: 19 October 2025
Company: Solviapp Oy
Business ID (Y-tunnus): 3562379-3
Address: Castréninkatu 20 B 29, 00530 Helsinki, Finland
Email: support@solvi.fi
1. Introduction
Solviapp Oy (“Solvi”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our mobile apps, website, and related services (“Services”).
This Policy follows the EU General Data Protection Regulation (GDPR 2016/679) and the Finnish Data Protection Act (1050/2018).
2. Data Controller
Solviapp Oy acts as the Data Controller for all personal data processed through our Services.
For data processed by integrated partners such as Stripe Payments Europe Ltd or Signicat AS, Solviapp Oy may act as a joint or independent controller depending on the context.
3. Personal Data We Collect
3.1 Data you provide
Name, surname, email address, phone number
Login credentials and authentication tokens
Payment and billing details processed via Stripe
Profile information and preferences
Chat and support messages
3.2 Automatically collected data
Device information such as operating system and model
IP address and approximate location
Usage statistics such as pages visited, clicks, and time spent
Cookies and similar technologies (see Cookie Policy)
3.3 Third-party sources
Identity verification data from Signicat or Suomi.fi
Payment status and transaction records from Stripe
Analytics and marketing data from Google, Meta, and Mixpanel
4. Purposes and Legal Bases
We process personal data only where lawful under the GDPR.
Purpose | Legal Basis |
|---|---|
Providing and operating Services | GDPR Article 6(1)(b) – performance of a contract |
Customer support and communication | Article 6(1)(f) – legitimate interest |
Identity and fraud prevention | Article 6(1)(c) – legal obligation; and (f) – legitimate interest |
Payments and invoicing | Article 6(1)(b) – performance of a contract |
Marketing and service improvement | Article 6(1)(a) – consent; and (f) – legitimate interest |
Analytics and AI-based recommendations | Article 6(1)(f) – legitimate interest |
Automated trust or rating algorithms | Article 6(1)(f) – legitimate interest; and (a) – explicit consent when required |
5. AI and Automated Decision-Making
Solviapp Oy may use algorithmic or AI-driven systems to enhance reliability, match users with suitable service providers, or generate trust and safety scores.
These systems may consider transaction history, verified identity status, and feedback patterns.
No automated decision has legal or similarly significant effects without human review.
You may object to such processing at any time by contacting support@solvi.fi.
6. Data Sharing and Transfers
We share data only where necessary:
Payments: Stripe Payments Europe Ltd
Identity verification: Signicat AS / Suomi.fi
Analytics and marketing: Google Ireland Ltd, Meta Platforms Ireland Ltd, Mixpanel Inc
Hosting: Amazon Web Services (EU Region) and Hetzner Finland
When transferring data outside the EU or EEA, Solviapp Oy relies on European Commission adequacy decisions or Standard Contractual Clauses (SCCs) to ensure compliance with GDPR.
7. Data Retention
Data Type | Retention Period |
|---|---|
User account information | Active plus 3 years after last activity |
Payment records and invoices | 6 years (Finnish Accounting Act) |
Support communications | 24 months |
Analytics and usage logs | 18 months |
Marketing consents | Until withdrawn or 2 years of inactivity |
8. Your Rights
Under the GDPR, you have the right to:
Access your data
Rectify inaccuracies
Request erasure
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact support@solvi.fi.
You may also file a complaint with the Finnish Data Protection Ombudsman:
Tietosuojavaltuutetun toimisto, PL 800, 00521 Helsinki, Finland.
9. Data Security
We use industry-standard security measures including:
TLS encryption for data in transit
Encrypted databases and backups
Role-based access controls
Regular auditing and monitoring of security events
10. Children’s Privacy
Our Services are not intended for individuals under 18.
If we learn that data from a minor has been collected, it will be deleted immediately.
11. Changes to This Policy
We may update this Policy periodically. The latest version is always available at www.solvi.fi/privacy.
If major changes occur, users will be notified via email or in-app notice.
12. Contact
For questions or concerns:
Solviapp Oy
Castréninkatu 20 B 29, 00530 Helsinki, Finland
Email: support@solvi.fi
