Last updated: 19 October 2025
Company: Solviapp Oy
Business ID (Y-tunnus): 3562379-3
Address: Castréninkatu 20 B 29, 00530 Helsinki, Finland
Email: support@solvi.fi

1. Purpose

This Cookie Policy explains how Solviapp Oy (“Solvi,” “we,” “our,” “us”) uses cookies and similar technologies on our website, mobile application, and related digital services (collectively, the “Platform”).
We use cookies to ensure security, reliability, and optimal performance, and to provide Users with a personalized experience in compliance with the EU ePrivacy Directive and the Finnish Communications Services Act (917/2014).

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website or use an app. They allow the Platform to remember your preferences, improve user experience, and enable core functionality such as authentication, payments, and localization.
They include traditional cookies as well as other technologies like browser local storage, which helps remember interface preferences directly on your device.

3. Types of Cookies We Use

3.1. Strictly Necessary Cookies

These cookies are required for the operation of the Platform and cannot be disabled.
They enable secure sessions, identity verification, and system stability.

Used for:

• User login and authentication

• Booking and payment flow (Stripe Payments Europe Ltd)

• Strong electronic identification (Signicat AS, compliant with eIDAS Regulation (EU) 910/2014)

• Load balancing and content security (Cloudflare Inc.)

• Cookie consent tracking

Examples: _solvi_session (maintains your login session), __stripe_mid (fraud prevention for payments), _cf_bm, signicat-session.

3.2. Performance & Analytics Cookies

Used to understand how Users interact with the Platform and to improve usability.
All data is aggregated and anonymized.

We use:

• Google Analytics 4 (GA4) – anonymous traffic and usage metrics (IP anonymization enabled)

• Framer Analytics – UX and frontend performance data

Examples: _ga, _gid, _framer_analytics, _ga_<container-id>

You may opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout

3.3. Functional Cookies

Enhance functionality by remembering your preferences such as language, theme, and region.

Examples: lang_pref (remembers your selected language), remember_me, ui_theme.

3.4. Marketing & Third-Party Cookies

Used in limited cases for campaign measurement and reach optimization.

• Meta Pixel – ad performance tracking

• Google Ads Conversion Tracking – campaign efficiency

• Mailchimp / HubSpot – optional newsletter signup analytics

All marketing cookies are disabled by default and activated only with your explicit consent.

4. Data Hosting and Storage Locations

Solviapp Oy values transparency regarding data hosting and storage.

• Primary infrastructure: All user data, service records, and platform databases are securely hosted on Hetzner Finland Oy’s Tuusula Data Center.

  • The Tuusula data center is fully GDPR-compliant and ISO/IEC 27001 certified.

  • No personal data leaves Finland without explicit legal basis.

• Frontend hosting (Framer): Solvi’s website and static resources are served via Framer’s AWS Europe infrastructure (Frankfurt, Germany).

  • Framer does not store any personal data or identifiable user information.

  • It only delivers static content (images, layout files, etc.).

This setup ensures that all user data, booking data, and personal information remain stored exclusively within the EU, primarily in Finland.

5. Cooperation Partners and Data Processors

To operate securely and efficiently, Solviapp Oy collaborates only with GDPR-compliant partners:

• Stripe Payments Europe Ltd – payment processing and fraud prevention

• Signicat AS – digital identity verification and e-signing

• Cloudflare Inc. – content delivery and DDoS protection

• Google Ireland Ltd – analytics and tag management

• Framer B.V. – website hosting and analytics (no personal data retained)

• Hetzner Finland Oy – primary data storage and server infrastructure (Tuusula DC)

• Kirjanpitaja.fi Oy – accounting and bookkeeping data access

All partners operate under signed Data Processing Agreements (DPAs) in line with GDPR Articles 28–32.

6. Managing Your Cookie Preferences

You can choose to:

• Accept all cookies

• Reject non-essential cookies

• Customize settings by category

You may change your preferences anytime using the “Cookie Settings” button at the bottom of the site or within the app privacy menu.
Alternatively, you can manage cookies through your browser settings.

7. Retention Periods

• Session cookies: expire when you close your browser.

• Persistent cookies: remain for up to 12 months, then are automatically deleted.

• Consent records: stored for 24 months to comply with GDPR accountability rules.

8. Legal Basis for Using Cookies

• Strictly necessary cookies: Legitimate interest (Art. 6(1)(f) GDPR)

• Functional, analytics, and marketing cookies: Consent (Art. 6(1)(a) GDPR)

You may withdraw your consent at any time without affecting lawful processing prior to withdrawal.

9. Updates to This Policy

Solviapp Oy may update this Cookie Policy periodically.
If changes materially affect your rights or cookie preferences, you will be notified and asked to reconfirm consent.
The latest version is always available at https://www.solvi.fi/cookies.

10. Contact

Solviapp Oy
Castréninkatu 20 B 29
00530 Helsinki, Finland
support@solvi.fi
+358 45 164 1428
Business ID: 3562379-3

11. Summary

By clicking “Accept All Cookies”, you consent to the use of all categories of cookies as described here.
If you choose to reject non-essential cookies, only Strictly Necessary Cookies will be active.
You may modify or withdraw your consent anytime via Cookie Settings.
Solviapp Oy guarantees that all partners — including Signicat, Stripe, Framer, Cloudflare, and Hetzner Finland — comply with GDPR and process data only for legitimate, clearly defined purposes.